Checklist for Writing Email Responses
This email auditing tool is a checklist that can be used before sending each email response to a CIS client to ensure that your email contains the most effective information and support for the client’s stated needs.
YES NO PARTLY N/A
Content of the email
1. Have all the questions been answered? ▢ ▢ ▢ ▢
2. Is the answer accurate? ▢ ▢ ▢ ▢
3. Have areas of uncertainty been addressed? ▢ ▢ ▢ ▢
4. Is the content appropriate (avoiding unnecessary ▢ ▢ ▢ ▢
information or repeating information in links)?
5. Have appropriate links been included? ▢ ▢ ▢ ▢
6. Have copyright issues been addressed? ▢ ▢ ▢ ▢
(avoiding cutting and pasting from non CR-UK sources,
paraphrasing appropriately)
7. Have emotional issues been acknowledged/addressed? ▢ ▢ ▢ ▢
Language used in the email
8. Has plain English been used? ▢ ▢ ▢ ▢
9. Have all medical terms/jargon been explained? ▢ ▢ ▢ ▢
10. Is the grammar and punctuation correct? ▢ ▢ ▢ ▢
Structure of the email
11. Is one subject addressed at a time? ▢ ▢ ▢ ▢
12. Have short sentences been used? ▢ ▢ ▢ ▢
13. Is there plenty of white space? ▢ ▢ ▢ ▢
14. Is the reply logically structured? ▢ ▢ ▢ ▢
15. Has the email been proofread? ▢ ▢ ▢ ▢
This page also available as a downloadable Word document and a downloadable pdf document