Checklist for Writing Email Responses

This email auditing tool is a checklist that can be used before sending each email response to a CIS client to ensure that your email contains the most effective information and support for the client’s stated needs.

                                                                            YES    NO    PARTLY    N/A  

Content of the email

1. Have all the questions been answered?                             ▢       ▢           ▢            ▢

2. Is the answer accurate?                                                    ▢       ▢           ▢            ▢

3. Have areas of uncertainty been addressed?                       ▢       ▢           ▢            ▢

4. Is the content appropriate (avoiding unnecessary              ▢       ▢           ▢            ▢
information or repeating information in links)?

5. Have appropriate links been included?                              ▢       ▢           ▢            ▢

6. Have copyright issues been addressed?                              ▢       ▢           ▢            ▢
(avoiding cutting and pasting from non CR-UK sources,
paraphrasing appropriately)

7. Have emotional issues been acknowledged/addressed?      ▢       ▢           ▢            ▢

Language used in the email

8. Has plain English been used?                                             ▢       ▢           ▢            ▢

9. Have all medical terms/jargon been explained?                 ▢       ▢           ▢            ▢

10. Is the grammar and punctuation correct?                         ▢       ▢           ▢            ▢

Structure of the email

11. Is one subject addressed at a time?                                  ▢       ▢           ▢            ▢

12. Have short sentences been used?                                      ▢       ▢           ▢            ▢

13. Is there plenty of white space?                                         ▢       ▢           ▢            ▢

14. Is the reply logically structured?                                       ▢       ▢           ▢            ▢

15. Has the email been proofread?                                         ▢       ▢           ▢            ▢

 

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