CIS Toolbox

Starting a CIS is a significant project both in value and scope. We have developed and continue to evolve our Toolboxes to better support the planning, implementation, and review involved with building a Cancer Information Service.

These tools have been gathered from Cancer Information Services internationally and provide a tested and proven way of addressing many common issues that arise when developing a CIS. 

Tools for Starting A CIS

Needs Assessment Tool

Sample of a Strategic Plan

Creating Your Operating Guidelines

The Process of a Call

A Guide to Responding to Emailed and Written Enquiries

Sample Interview Questions for Hiring CIS Staff

Using Disclaimer Statements with Clients 

Telephone Service Satisfaction Survey

Email Service Satisfaction Survey

Call Monitoring Form Sample

Checklist for Writing Email Responses to CIS Clients

Sample of a Personal Performance Plan