Starting a CIS is a significant project both in value and scope. We have developed and continue to evolve our Toolboxes to better support the planning, implementation, and review involved with building a Cancer Information Service.
These tools have been gathered from Cancer Information Services internationally and provide a tested and proven way of addressing many common issues that arise when developing a CIS.
Tools for Starting A CIS
Needs Assessment Tool
Sample of a Strategic Plan
Creating Your Operating Guidelines
The Process of a Call
A Guide to Responding to Emailed and Written Enquiries
Sample Interview Questions for Hiring CIS Staff
Using Disclaimer Statements with Clients
Telephone Service Satisfaction Survey
Email Service Satisfaction Survey
Call Monitoring Form Sample
Checklist for Writing Email Responses to CIS Clients
Sample of a Personal Performance Plan