Samples and Templates
Starting and managing a CIS is a significant project both in value and scope. We have developed and continue to evolve our Toolbox to better support the planning, implementation, and review involved with building and expanding a Cancer Information Service.
These samples and templates have been gathered from Cancer Information Services internationally and provide a tested and proven way of addressing many common issues that arise when developing and managing a CIS.
Needs Assessment Tools
Policies and Procedures
Guide to Responding to Email and Written Inquiries
Checklist for Providing Email Responses
Quality and Evaluation
Email Service Satisfaction Survey
Telephone Service Satisfaction Survey
Cancer Information and Support Interaction Review (CISIR) Tool
Hiring Staff & Training Materials
Sample Interview Questions for Hiring CIS Staff
Sample of Personal Performance Plan
Promotional Materials