Social Media: The Next Step For Your CIS

Social media provides a valuable opportunity to enhance your service delivery. By providing more and diverse channels of communication for both users and the CIS, you open up your service to more users at varying stages of their journey.

Social media has experienced incredible growth in the past decade and the diverse range of channels available offers a great opportunity for interaction and support. Social media offers users the opportunity to communicate with your service, other users and a common community at times and in a way that meets their needs and preferences which will change and evolve  over their cancer journey.

Our Social Media Toolbox has been designed to provide you with an overview of how social media can be integrated into your CIS and offer you a starting point to your planning and implementation. Collected in the Social Media Toolbox are downloadable versions of the informational sections below as well as videos, sample documents, and links.

Jump to:

Introduction to Social Media

Planning to Use Social Media

Social Media Channels

Managing and Marketing Your Social Media Services

Measuring Effectiveness

Glossary of Social Media Terms

Social Media Resources and References

Member Best Practices