Evaluating the Impact of our Cancer Information Services
Irish Cancer Society
The evaluation of The Irish Cancer Society’s Cancer Nurseline (CNL) studied the respondents’ experience of using the service, with an aim to develop a greater understanding of the impact the Cancer Nurseline with key stakeholder and to understanding how the Society can meet the needs of the stakeholders.
People with cancer have a wide range of needs, including information needs, practical needs and emotional support (Jefford et al., 2005). The critical importance of information provision in the context of cancer care has been acknowledged nationally and internationally. The critical importance of information provision in the context of cancer care has been acknowledged nationally and internationally (Calman Hine report, 1995, National Cancer Forum, 2006).
The Irish Cancer Society is commitment to the issues of psycho- oncology in its Strategy Statement 2013 – 2017 under the goal of Improving Lives: For some, a cancer diagnosis creates a fundamental shift in the way in which they live their lives. This is the first evaluation of the Irish Cancer Society’s CNL identified there are high levels of satisfaction among service users. In addition, it were identified as having a positive impact on people affected by cancer in terms of facilitating service users’ understanding of cancer, cancer treatments and supports available.
It was evident from the evaluation that the nurses within the cancer services providing high quality levels of support and information to key stakeholders. These services can be further enhanced and developed to positively impact on those whose lives have been affected by cancer.
Full summary report here
If you have further questions about this project, contact Naomi Fitzgibbon at